At Hero, we believe that our employees will take great care of our customers because we take great care of our employees. That is why we are looking for the best of the best to join our team and have designed an amazing benefits package to take care of each one of our team members.
A Dispatch Service Representative (DSR) at Hero is responsible for providing logistical support to our field personnel and assure all customer commitments are met. Candidates who will thrive in this role enjoy helping others and being their team’s go-to person. They are also great at having a sense of urgency, maintaining schedules, and giving every detail great attention.
Hero keeps our T.R.U.E. core values as a top priority. We are a high energy team that is growing fast. We set goals, reward team members for hard work, and push each other to be the best we can be.
Core Values
- Team Before Self
- Remarkably Great & Driven
- Ultimate Professionalism
- Excellent Communication
Amazing Benefits Package
- Competitive Compensation: $20 per hour starting wage
- Bonus opportunities available
- Full access to Peak Health fitness and recovery center
- Employee discounts on services – at cost pricing available
Schedule
- 8- hour shifts: Monday thru Friday
- On call shifts on weekends, evenings, and some holidays
- Hero’s DSR Staff is present on some pre-determined holidays
Essential Job Duties
- Make sure the right technicians get to the right jobs on time, prepared, and informed
- Answer incoming calls, emails, and other requests projecting a professional, memorable image
- Make outbound calls to book, confirm, reschedule, and survey existing and potential customers
- Maximize opportunities through dispatching processes and adhering to the company expectations and goals
- Support for overflow from Customer Service Representatives
Qualifications
- Demonstrates Hero core values at a high level (T.R.U.E.)
- Valid driver’s license with clean driving and criminal record
- High School Diploma or equivalent required
- Knowledgeable on current processes and procedures, promotions, coupons, and any other necessary information
- Able to communicate professionally, clearly, and concisely with other team members, management, and customers
- Flexibility to move between tasks based on business need and balance competing priorities
- Must be highly detailed and demonstrate the ability to follow through
- Highly motivated, flexible, and great attitude on life
- Outgoing personality that blends well with a fast-paced, goal-driven environment
- Ontime and prepared to work before the scheduled start time
Do you have what it takes to be a Hero? Apply Today!
Hero Home Services is an equal opportunity employer, including veterans.
